This page explains how to contact Cardsflow support, what details to include in your request, and how issues are prioritized or escalated.
How to contact support
If you have an urgent issue, include “URGENT” in the subject line and provide the most relevant details upfront.
What to include in a support request
To help us respond faster, include:
- your account email or identifier
- the page, workflow, or vendor involved
- a short description of the issue
- when the issue occurred
- any relevant screenshots or context, if appropriate
Common support categories
Product questions
Use this category if you need help understanding supported use cases, workflow fit, product boundaries, or feature-related questions.
Billing or payment questions
Use this category if your question relates to payment workflows, fees and disclosures, billing behavior, or a charge or payment issue that needs review.
Account access or operational concerns
Use this category if you need help with account access problems, changes to account ownership or administration, suspicious activity, or urgent workflow concerns.
Escalation paths
Not every issue is handled the same way. Depending on the issue, requests may be escalated to:
- support operations
- payment operations review
- account review
- policy or compliance review
- technical investigation
What counts as urgent
Examples of urgent issues may include:
- suspected unauthorized access
- an active account or payment issue affecting time-sensitive workflows
- a support issue where immediate review is necessary to prevent wider disruption
Response expectations
Response times may vary depending on issue type, urgency, account status, completeness of the information provided, and whether escalation is required.
Where possible, we aim to acknowledge requests promptly and provide clear next steps when further review is needed.
Before you contact support
Please review the following pages first if your question is policy or workflow-related: